Frequently asked questions

Is there a minimum order?

There is no minimum order required.

Do you have a showroom? Can we see the products?

We do not have a showroom, however we are happy to organise a meeting to discuss and show you the range that we have available. Please contact us via email or through the contact form to make an appointment.

What payment methods do you accept?

We accept cash or bank transfer payments.

Will I receive a tax invoice?

Yes, an invoice will be sent through to you via email with the total cost and payment structure.

Do you offer services across Melbourne?

Yes, we provide delivery, set up and packdown services to all suburbs across Victoria. We charge a flat fee depending on the location of the venue. Delivery and pack down at venue for locations within 25km of Sunshine West 3020 is $180.00 Delivery and pack down at venue for locations outside 25km of Sunshine West 3020 is $200.00 This fee includes us delivery to your venue, setting the decor on tables and picking it up after your event.

Is there a pick up option (DIY option)?

Yes, you are able to pick up the goods from Sunshine West 3020 and set the centrepieces up by yourself if you wish. We can arrange the items to be available for pick up 2 days before the event and you have 2 days from the date of event to return it back to us. *The Swarovski Crystal Stands are the only items not available for DIY as it is fragile and requires assembling.

How much is the bond required?

Oh My Blooms require a security bond minimum of $100 and can go up to $300 depending on the size of order. We will make a note of the bond that is required on your quote. The security bond will be refunded back to your bank account once the items have been returned or collected, given it has met our conditions of hire. For more information, please read the terms and conditions.

What if we decide to cancel?

Bookings cancelled within 14 days of the event will lose all deposit paid to Oh My Blooms. If you give us more than 14 days notice prior to the event, we are happy to refund 50% of the money paid to Oh My Blooms.

Can we customised the products or create custom orders?

Yes, we do offer an option to customised our centrepieces and flower arrangements that we have to meet with your needs. If you have a particular favourite flower that you like added into our centrepieces or want to remove anything in particular, we are more than happy to do this for you. Please do note, that cost may for any add-ons requested. Oh My Blooms love to make custom orders including bouquets, buttonholes, corsages and other floral needs. Simply contact us to discuss what your after.